Services We Offer
Meticulous planning, expert audiovisual design, and precise project management are critical to any project’s success, whether it’s a four-person collaboration space or an all-hands training hall. No matter the install, our integration approach is simple and consultative. You tell us your goals; we determine how to best achieve them based on your unique space and budget.
Systems Integration
Integration is the process of bringing together component technologies into one system and ensuring compatibility with the associated applications performing and functioning as a coordinated whole. We use automation to bring audiovisual aspects to life and provide a user friendly client interface.
With many successful projects under our belt, we know what works. We work to the highest industry standard and test rigorously to deliver dynamic, reliable integrated systems.
Design, Build, Consult
Whether it is for a design/build project or to develop bid packages for procurement, every successful solution begins with a well-organized, articulate, and comprehensive plan. We make sure your project starts and ends the right way, with expert consultation and design services that deliver results. Our meticulous attention to detail is the key to your perfectly implemented solution.
Professional Installation, Programming, Project Management
Our professional team carries the highest industry credentials, many years of experience and has well established relationships with industry leading suppliers. We set a high standard for quality, safety and service within the industry and hold ourselves accountable to that standard on each project and for every client. To accomplish this, our employees are proud to hold AVIXA’s coveted Certified Technology Specialist™ (CTS®) designation which is recognized worldwide as the leading AV professional credential for audiovisual professionals. It represents the only ANSI accredited audiovisual certification under the International Standard ISO/IEC 17024.
Additionally, our company has earned the PSNI Global Deployment certification, demonstrating mastery and standardized approach to service and integration of global audiovisual deployment practices as outlined in the PSNI Global Deployment handbook.
Employee development is a continuous process with every member of staff being involved every year in professional and technical learning. Maintaining a high level of expertise requires a deep commitment to employee training and excellence.
Managed AV
Technology is an important part of today’s modern enterprise infrastructure. Whether it is a program designed to provide enhanced support for the internal operational team or a fully outsourced model, Backman offers a comprehensive Managed AV service program to support the following operational areas that involve your organization’s technology:
Technology Strategy
Asset Lifecycle Management & Planning Services
Remote Management, Monitoring, & Analytics
Service & Maintenance Programs
Training
Staffing Augmentation
Service, Maintenance, and Support
Our Service, Maintenance and Support program is the best way to protect the long term use and care of your AV investment. Manufacturers’ warranties don’t go far enough to minimize the continuing cost and operation of your system; our program does.
Concierge service
Preventative maintenance and service visits
Comprehensive inspection, performance checks
System assessment reports
Asset inventory management, warranty tracking, software/firmware updates
Same day emergency response, remote and on-site technical assistance
Accelerated response time and emergency service available
Management of manufacturer returns and replacement situations
Extended system labour warranties
Periodic training for new users, recurrent training for existing users
Project Management
A dedicated Backman Vidcom Project Manager will be assigned to your team at the onset of your project and work closely to ensure clear communication and timely deliverables throughout the span of the work.
Our Project Managers are PMP certified and use proven industry standards in their daily management practices.
During the planning phase, they’ll articulate the scope of work, build the implementation plan, manage risks and provide timely and accurate documentation. During implementation, they’ll ensure workmanship quality with daily project metrics.
Experienced, Reliable, Committed to Excellence
Our professional team carries the highest industry credentials, many years of experience and has well-established relationships with industry leading suppliers. We enjoy high repeat business with large government and private sector clients.
We set a high standard for quality, safety and service within the industry and hold ourselves accountable to that standard on each project and for every client.